Health and Beauty Store Manager

Location:	Mississauga, Etobicoke, Toronto, Ontario, Canada
Job Type:	Permanent
Posted:	25th Jun 2008
Closing Date:	1st Aug 2008
Posted By:	Connect Search Consultants
Details:
Health and Beauty Store Manager ROLE: Under the supervision of the Regional Sales Manager, the Manager conveys the values of the Brand while operating the Beauty Center and guarantees that all means will be taken to achieve and surpass the sales objectives of the Beauty Centre. Sales Management:  Ensure objectives are met and exceeded regarding sales, Loyalty Card, ID rate, average check and productivity per hour:  Communicate the sales objectives and the promotional campaigns to the team  Ensure objectives are met and exceeded for sales in the 3 Strategic Families: Skin Care, Fragrance and Make-Up  Analyze and react daily to the sales results and take action as necessary  Plan and execute events throughout the month to maximize sales  Ensure a minimum of staff to reach objectives  Communicate and follow the internal incentives and contests  Convert cabin client to products and product client to cabin by optimizing their potential  Manage appointment book to optimize sales and productivity  Guarantee the quality of customer service within the established norms of the Beauty Centre  Manage customer complaints  Ensure customer satisfaction Skills Development - Human Resources:  Responsible of all Human Resources activities concerning the staff to build a winning team:  Recruit employees according to the job description and validate choice with the Regional Sales Manager  Train, develop and optimize the potential of new employees  Coach, motivate and provide support to all employees  Resolve conflicts with employees  Establish and ensure the personalized development plan of each employee and follow up each quarter  Create and maintain a good ambience and team spirit in the Beauty Centre  Prepare and maintain employees files including any warnings, verbal and written  Delegate tasks  Transmit the required documents to the Human Resources when an employee is hired and fired  Plan the vacations of all employees in accordance with the activity of the Beauty Centre  Ensure company standards in appearance, grooming and uniform BEAUTY CENTRE MANAGER Marketing –Brand-Image:  Ensure that the sales claim and selling techniques are followed  Communicate the values of the Company Brand in the Beauty Centre  Follow and respect the permanent merchandising norms  Develop the client files for products and cabin  Execute changes in a timely manner  Guarantee the respect of stores norms in cleanliness and hygiene throughout the Beauty Centre Profitability:  Optimize the productivity per hour:  Plan hours around turnover, sales, busy times and events based on performance and not seniority  Optimize inventory turnover:  Manage effectively the expense budget specified  Create awareness to optimize the inventory management and minimize shoplifting and internal theft  Ensure proper use and maintenance of the company equipment Communication:  Act as a relay person between the Head Office and the Beauty Centre Team  Gather all communication from the Head Office and transmit appropriate information to the team in an efficient way  Plan, organize and conduct effective team meetings; minimum 1 meeting per month  Actively participate in monthly Manager meetings and transmit pertinent information back to the team  Communicate all feedback from customers and team regarding products, marketing etc. to the Regional Sales Manager  Complete all reports required in a timely manner  Inform the Regional Sales Manager of all serious situations requiring assistance Business Development:  Inform the Regional Manager of changes and opportunities within the mall  Participate actively in monthly retailer meetings  Do cross promotions and sponsorship with other retailers Respect and ensure compliance with all company policies and procedures BEAUTY CENTRE MANAGER PROFILE: MANAGER SKILLS/BEHAVIOUR : 1. Communication/Interaction: Capable of building a team by sharing information with staff. Maximizing the potential of employees by the delegating responsibilities. Capable of communicating individually and in a group. Ability to hold stimulating and productive meetings. 2. Management skills: Comfortable with responsibilities and decision making. Capable of working with minimal supervision. Results oriented with the ability to guide personnel towards attaining sales objectives. Skilled at creating a work environment that is filled with enthusiasm and encourages team members to surpass objectives. Gives challenges to the team and guides them in their development. 3. Planning/Organization: Ability to develop strategies, budgets, projections that are aggressive but realistic. Able to put adequate controls in place. Good time management skills. 4. Analysis ability: Capable of recognizing and identifying needs, analyzing situations, choosing a direction, making recommendations and applying proposed solutions. 5. Flexibility/ability to adapt: Open to new ideas, approaches and events. Capable of managing changes, and adjusting rapidly and positively to new priorities. Knowledge of how to adapt work methods to constantly changing needs. 6. Team spirit: Works in a team, promotes exchanging and sharing of ideas. 7. Resolution of problems: Optimizes the use of key resource personnel and management tools available. Persistent, objective and creative when facing problems and opportunities. Consults to find the best solutions while keeping in mind all elements. 8. Integrity: Displays a high level of personal and professional ethics and will not compromise the company or themselves in business transactions.

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