Bilingual Customer Service Representative

Location:	North York, Toronto, Ontario, Canada
Job Type:	Permanent
Posted:	23rd Aug 2008
Closing Date:	2nd Sep 2008
Posted By:	Pillar Recruitment Group Inc.
Details:
Bilingual Customer Service Representative Job Title: Bilingual Customer Service Representative Compensation: 30-35k Employee Type: Full Time Pillar Recruitment Group Inc. has just celebrated a very successful year and we are looking to continue our growth throughout 2008. We are a recruitment company that specializes in staffing of permanent and contract personnel, representing leading companies and top performers. Currently, our client is looking for a full time Bilingual Customer Service Representative, to join their busy office. If you are looking to join a team of players who are passionate about their work and seeking a challenge in a fast paced environment, this is an excellent opportunity for you! MAJOR RESPONSIBILITIES & DUTIES: • Handling calls in a pleasant, courteous and professional manner • Taking ownership to ensure that service level commitments and customer satisfaction are met • Dealing with the sales department, warehouse staff and customers • Efficient and accurate execution of administration support activities • Taking initiative to ensure all team objectives are met • Other duties as assigned QUALIFICATIONS / SKILLS: • 1-2 years related experience (preferred) • Superior communication skills (both English and French) in written and oral • Responding promptly and accurately to client enquiries • Very detail oriented • Friendly and positive personality • Ability and flexibility to multitask and prioritize in a fast paced environment • Eagerness to learn • Strong sense of urgency with the ability to execute quickly and efficiently • Demonstrated organizational, analytical and decision making skills • Team oriented with the ability to flex in support of the work style, timelines and deliverables of team members • Ability to use copier, fax machine and multifunction telephone system • Excellent computer skills with exposure to Windows, workings of the Internet, MS Products (Word, Excel, Power Point etc), email systems Pillar Recruitment Group Inc. is an Equal Opportunity Employer and thanks all interested applicants, however, only those selected for an interview will be contacted. Forward Resumes and Cover Letter with subject line “Bilingual CSR”

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