CUSTOMER EXPERIENCE EXPERT - Gap- Upper Canada Mall

Location:	Newmarket, York, Ontario, Canada
Job Type:	Part-time
Posted:	23rd May 2008
Closing Date:	20th Jun 2008
Posted By:	Gap
Details:
CUSTOMER EXPERIENCE EXPERT - Gap- Upper Canada Mall GENERAL SUMMARY: Generates sales through customer and employee engagement. Works as a member of the store team to lead a positive customer and employee experience. Assists in driving operational activities that generate sales. Role models Gap Inc. Purpose, Values and Behaviors in all actions and interactions. ESSENTIAL DUTIES & RESPONSIBILITIES: Sales Generation: • Stays current on goals and priorities as it relates to the selling floor • Offers suggestions to the leadership team to improve daily sales trends • Sets the example by role modeling great customer service • Ensures that associates are upholding service standards Customer Experience: • Handles complex customer situations in compliance with policy and procedures; escalates issues as appropriate • Treats all customers with respect consistently and contributes to a positive work environment Staff Supervision: • Assists Leader On Duty with employee staffing and provides feedback on store associates’ performance • Monitors floor coverage and zoning for the day • Coordinates cashier and store associates breaks, lunches and shift changes • Logs time and attendance infractions (sick/late/no show); assists the Leader On Duty (LOD) with on-call shifts • Checks employees with personal property in and out of the store in compliance with policy and procedure • Assists the Leader On Duty in on-the-floor training Operations: • Upholds all company policies as outlined in the Policy and Procedure Manual, including the Field Employee Policy Guide and Code of Business Conduct • Enforces all Loss Prevention policies, and communicates violations to the leadership team or the Code of Business Conduct Hotline • Responsible for front-of-house receiving and assisting vendors • Maintains the Leader On Duty tracking sheet • Ensures high standards of organization and cleanliness on sales floor ORGANIZATION RELATIONSHIPS: • Reports to Customer Experience Manager or Lead • Interfaces with District Manager and Regional Director • Collaborates effectively across teams REQUIRED QUALIFICATIONS: Knowledge, skills & abilities: • Excellent selling skills • Excellent time management skills • Ability to delegate and prioritize tasks and responsibilities • Excellent communication and organizational skills • Ability to receive feedback and take action when appropriate Minimum educational level: • High School graduate or equivalent Minimum experience: • Previous retail experience preferred • Experience supervising teams preferred

Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest.