Dedicated Dispatch Coordinator

Location:	Mississauga, Peel, Ontario, Canada
Job Type:	Permanent
Posted:	23rd Apr 2008
Closing Date:	21st May 2008
Posted By:	Wheels Group
Details:
Dedicated Dispatch Coordinator The primary role of the Dedicated Dispatch Coordinator is to handle all day-to-day operational elements of the customer needs. The incumbent seeks out the best methods to move the freight based on the customer’s requirements. KEY ACCOUNTABILITIES • Analyze booking information from customer in order to determine and verify the service requirements verify the appropriate routes, border crossing points and rates and enter the information in the system. • Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. • Understand the wide array of carriers that are available and their capabilities in order to match them to the customers’ needs. • Contact carriers in order to negotiate needed equipment and expectations. • Dispatch shipments. • Optimize Wheels profit margin as much as possible without compromising service. • Build strong relationships with the carriers assigned through communication and ongoing monitoring of on time performance. • Problem resolution with the customer and Tracking and Tracing Representatives when required. • Timely and accurate completion of performance reports for all carrier related issues and notify potential problems to the appropriate parties. • Negotiate any additional charges with carriers and assist to maintain the accuracy of the carrier information. • Understand current industry market conditions and communicate any carrier issues that might impact operations as a whole with the entire team. • Keep the Operations Team and the Account Managers updated on significant issues or trends. • Other duties and assignments as required. KNOWLEDGE AND SKILLS REQUIRED Education and Industry Knowledge • High school diploma. • College diploma / university degree in business / logistics is an asset. CITT is an asset. • Possess a minimum of 3 years of dispatch experience in a third party logistics environment. • Complete understanding and use of all aspects of the North American transportation industry including intermodal, highway, warehousing and logistics. • Strong knowledge of North American geography. Technical Skills • Proficient in Microsoft Office (e.g., Outlook, Excel, Word). • Working knowledge of freight management software (Freight Logix, TEDS, PC Miler, etc.). • SAP experience is an asset. Customer Service Skills • Dedicated commitment to providing superior, timely internal and external customer service. • Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form. • Strong problem-solving and decision-making skills in a team environment. • Highly organized with the ability to multi-task. • Team cooperation and respect is required. • Strong negotiation skills. • Detail-oriented. Company Profile Wheels International is a division of the Wheels Group. Founded in 1988, Wheels is a leading third party transportation provider that specializes in the delivery of full truckload services to a growing list of premier North American firms. Wheels has established strategic partnerships with a formidable list of carriers, all North American railroads and an expansive network of agents worldwide to ensure our customers’ freight is transported on time, on budget, every time. Rapidly growing, Wheels is looking for forward-thinking, customer-focused, quality-driven people to join our team. Voted one of Canada’s 50 Best Managed Private Companies since 1997. Wheels is a dynamic, entrepreneurial company. Wheels is ISO registered and named in the top 100 3PL’s by North American Inbound Logistics magazine. Interested candidates are encouraged to send a resume with cover letter in Microsoft Word format with “Dedicated Dispatch Coordinator” in the subject line. Wheels thanks all applicants. However, only those selected for an interview will be contacted.

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