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E-commerce Technical Support
| Location: | North York, Toronto, Ontario, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 18th Mar 2010 |
| Closing Date: | 15th Apr 2010 |
| Posted By: | Private |
| Details: | |
| E-commerce Technical Support The ideal characteristics of the Technical Support Agent include: - Ability to work under pressure and be able to prioritize workload - Technical background and experience dealing with a fast paced environment - Discipline to follow procedures and pay attention to detail - Energetic personality with a positive attitude to resolving issues - Well organized and able to multi-task Responsibilities: - Acts as customer's focal point for issues, following all resolutions, escalation and notification process - Utilizes incident tracking system to record actions taken on issues - Trouble-shoots issues, resulting in resolution or appropriate escalation Qualifications: The successful candidate should possess the following skills and qualifications: - Strong understanding of e-commerce industry - Good knowledge of eBay listing life-cycle - Good command in Excel and HTML - Good oral and written communication skills - Creative, pro-active, self starter, team player - Excellent analytical and problem solving skills - Demonstrated ability to rapidly learn new technology - Experience in a technical support or customer service capacity would be considered a definite asset - Post secondary education in Computer Science or related fields - One to two years experience working in related fields PLEASE SEND ALL RESUMES IN WORD FORMAT AND PLEASE INDICATE WHERE YOU HEARD ABOUT THIS JOB. AND WHICH POSITION YOU ARE APPLYING FOR. | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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