Inside Sales Manager

Location:	Toronto, Ontario, Canada
Job Type:	Permanent
Posted:	14th Mar 2008
Closing Date:	11th Apr 2008
Posted By:	Panther Recruiting Services Inc
Details:
Inside Sales Manager The Inside Sales Manager, S&MS is a people leadership role which involves motivating and coaching team members and striving towards a team objective. The Inside Sales Manager is responsible for implementing and managing the sales strategy for their assigned sales team’s client portfolio. The Inside Sales Manager manages and leads activities of their sales team including corporate communications, managing any conflict with internal cross functional relationships, assists in customer issue resolution when required, identify training & development requirements, and accurate preparation & management of sales forecasts, and talent & performance management. The Inside Sales Manager can also be leveraged as an integral resource for external customers as backup and support to grow the customer relationship with the goal of effectively closing the sale and increasing sales & revenue. The Inside Sales Manager, S&MS role is at the SMB level in Canada and responsible for New Customer Acquisition and Customer retention of S&MS solutions. Job Description: • Manage and develop procedures, processes, assist in campaigns, setting goals, chair and attend meetings, manage daily activity of sales team members (priorities), coordinate between various other departments and partners within the company • Review and analysis of assigned sales team’s customer portfolios (i.e. historical spend, current activity, client fiscal year, propensity modeling, key challenges/obstacles and learning about client’s business through research and client meetings. • Daily coaching, evaluating and removing any obstacles to prevent sales team from being successful. • Supporting role in sales process and sets level of involvement in accordance to what the team needs; uses joint sales calls as opportunities to share expertise or demonstrate effective techniques; dedicated to providing backup and expertise to help close a sale. • Manage performance goals including sales goals, productivity, product and company knowledge and assessments (gaps) and sales ability. • Management of sales team strategy for meeting & exceeding sales quotas for contract retention and early renewal. • Escalation or engage executive sponsorship dependent on customer and relationship where applicable. • Sales Team motivation and retention plans i.e. contests, development etc. • Talent Management: Hire, performance management, coach, develop and train new and existing sales team members Qualifications: • Minimum of 3-5 years of successfully leading an Outbound Telesales team to achieve 100% of revenue and sales targets • Certifications in Telesales programs, coaching and contact management software. • Accurate and comprehensive business planning and sales forecasting experience • Successful ability to collaborate and influence amongst diverse personalities to commitment/close • Strong business acumen in the areas of Sales and Marketing leadership • Effective multitasking, time management, and project management skills (resource management, SME etc.) • Team focused, ability to motivate and inspire diverse sales teams • Strong Computer Skills: MS Office: Word, Excel and PowerPoint and Sales Force Automation Tools • Bilingual in French an asset

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