- Job Seekers
- Home
- Candidate Login
- Candidate Register
- Employers
- Employers Login
- Employers Register
- Search
- Advanced Search
- Search by Sector
- Search by Job Type
- Search by Location
- Employer Directory
- Recruiter Directory
- About Us
- About Us
- Terms & Conditions
- Privacy Policy
- How to Advertise
- Useful Links
- Contact Us
- Find Us
- on Facebook
- Site Search
TEAM MANAGER
| Location: | HAMILTON, Ontario, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 23rd Jul 2009 |
| Closing Date: | 20th Aug 2009 |
| Posted By: | Minacs Inc |
| Details: | |
| TEAM MANAGER Reporting directly to the Team Manager, you will be responsible for motivating, coaching, and developing customer enhancement specialists to ensure that all program metrics are met and the highest levels of quality customer service is delivered. This position provides day-to-day direction and guidance to a team of Customer Service Enhancement Agents. The Team Leader plans and evaluates workflow and coordinates work activities to achieve volumes expected to meet operational requirements. Based on established standards, this position will monitor staff performance and the daily application of organizational policies and procedures; provide feedback, coaching, and ongoing development to meet client and corporate expectations. The Team Leader may have input to hiring decisions but will not have responsibility for hiring. Essential Qualifications High School Diploma minimum General knowledge of Windows-based applications Exceptional understanding of EXCEL. Demonstrated understanding of Call centre operations, metrics and procedures Experience One to Three years of successful experience working directly in a call centre environment as a Team Leader, Supervisor or Manager. As the ideal candidate, you possess: Proven leadership skills. Customer sales and enhancement service experience Ability to lead a team and foster a positive work environment Thorough knowledge and/or willingness to learn functions and processes Sound Computer skills Excellent organizational and problem-solving skills Strong verbal and written communication skills Exceptional interpersonal skills and professional demenour Full scheduling flexibility is required Walk-ins accepted at 120 King Street West, Hamilton Standard Life Building 3rd Floor Apply today and join our Winning Team! | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
Featured External Adverts
Similar Vacancies
Part of the 
AllWorldJobs.com Group © 2006-2012 All Rights Reserved All World Jobs Ltd.
AllWorldJobs.com Group © 2006-2012 All Rights Reserved All World Jobs Ltd.