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Help Desk Technician
| Location: | MISSISSAUGA, Ontario, Canada |
|---|---|
| Job Type: | Contract |
| Posted: | 28th Nov 2007 |
| Closing Date: | 17th Apr 2008 |
| Posted By: | Computech Canada |
| Details: | |
| Help Desk Technician HelpDesk Technician: Candidates must be fluent in both English and French. This is a 7x24 environment and applicant must be prepared to work these shifts. Need reliable transportation as public transportation is limited** High Volume Call center so must be able to multi task between multiple screens. Very good typing skills needed. This is a financial call center managing ATMS (Banking Machines) so previous exposure is a benefit but not a requirement. Applicant must be very detailed and possess good writing skills. The Agent will utilize their customer service skills, technical skills, available systems and tools, and understanding of known solutions. The Agent will ensure the customer’s entitlement of services, remotely deliver solutions, dispatch service personnel, and when appropriate verify resolution of a customer’s issue that has not been escalated. The Agent will work directly with the customer to understand the problem, and /or escalate problem to other analysts (e.g., Application /HW Support Specialists) to help facilitate the resolution of an incident. Need a candidate with 2 years experience in a Call Center/HD environment; PC literate with keyboard proficiency; awareness of computing environments (DOS, Windows, etc.). Some overtime will be required. Criminal and background check will be required. | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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