Senior Support Engineer

Location:	Kanata, Ottawa, Ontario, Canada
Job Type:	Permanent
Posted:	29th Aug 2007
Closing Date:	17th Apr 2008
Posted By:	Phreesia Inc.
Details:
Senior Support Engineer The Senior Support Engineer position is one that plays a significant role in the success of the business. This position requires an individual with outstanding communication skills, patience, and strong troubleshooting skills within a windows, web based application environment. Below is an itemized list of responsibilities and the requirements for this position. Responsibilities: • Work with Phreesia Experience Coordinators to provide the technical support necessary to recruit, register, install and train physician’s offices and/or practices with the Phreesia system • Use proactive monitoring procedures to identify opportunities to improve the Physicians use of Phreesia • Document all customer correspondences both written and verbal, in accordance with Phreesia’s quality of service expectations • Travel to customer sites to ensure proper setup and training on Phreesia product • Serve as customer point of contact for the reporting of application bugs and documenting of product enhancement requests Qualifications: This is a senior level position that offers the potential, in time, for supervision and management for the right candidate. Individuals with a post-secondary education, a determination to be successful and a willingness to work hard are encouraged to respond. Experience and Attitude:  Previous experience in a software or hardware technical support role  A balance between technical competence and the ability to communicate  Exposure to the US Medical industry - physicians office in particular  Self-starter, highly motivated  Entrepreneurial and enjoys working independently  Enjoys the challenges of a startup and working in a team environment Education: A University or College Degree with a strong focus on technology plus a minimum of 5 years experience in the areas described above. Skills:  Professional in appearance, attitude and communications  Excellent written and verbal skills  Basic PC skills (MSword, Excel, PPT, eMail)  Advanced IT skills (.Net, System Admin, XML, SQL, Wireless …)  Training Experience (face-to-face and online)  Ability to anticipate and solve problems  Strong organizational skills  Ability to travel, possibly on short notice Why Phreesia? Phreesia offers an energetic, fun, hard-working company. Flexible working arrangements, along with excellent benefits including medical and dental, as well as subsidized fitness and transit reimbursements make Phreesia “the” place to work. Join a team destined for success! Phreesia is proud to be an equal opportunity employer. Please forward your resume in the body of, or attached to, an email to - apply below - with “Senior Support Engineer” in the subject line. Phreesia would like to thank all applicants for submitting their resume, however, only applicants selected to be interviewed will be contacted.

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