Inbound Customer Service Representatives

Location:	Oshawa, Durham, Ontario, Canada
Job Type:	Permanent
Posted:	22nd Sep 2008
Closing Date:	20th Oct 2008
Posted By:	Aditya Birla Minacs
Details:
Inbound Customer Service Representatives Inbound Customer Service Agents Enthusiastic? Energetic? Ready to grow, learn and earn? Now is a good time to join Minacs. An exciting full time opportunity awaits you at Aditya Birla Minacs, an award winning business process outsourcing (BPO) solutions organization. Our Oshawa location has permanent full-time career opportunities available immediately for customer service/sales individuals. If you enjoy working with people on the phone, promoting products/services cross selling and up selling to existing customers, then this is the position for you. At Minacs you will find more than just an energetic, growing team, you’ll find a company celebrating 25 years of providing paid benefits, performance increases, fantastic incentives, a competitive pay structure and more. Why choose Minacs? … Competitive Wages Comprehensive Benefits Package Growth opportunities Paid Training Educational Support Program Pension Plan Incentive Plans Employee Referral Program Performance Increases Location: Oshawa - 1189 Colonel Sam Drive Call Centre / Department Hours: 24/7/365 Minimum Hours per Week: Part-time (12 hours) OR Full-time (30 hours) Rate of pay: $11.45/hr for training; $12.65/hr upon successful completion of training, $1/hr shift premium for hours worked between 12am-7am Specific Requirements: Responsible for handling inbound and conducting outbound calls to the general public in connection with services offered. This position assists subscribers with emergency calls, road side assistance and concierge services. The Advisor provides detailed information in specialized areas. Advisor call types vary depending on the Services provided by the Advisor´s department. Advisors may be cross-trained to handle multiple call types. Specific Responsibilities: · Some deviation from standard screens, scripts and procedures · Possess a thorough knowledge of the program and provide detailed information to consumers · Has fluency in responding to common questions asked of customers · May handle escalated calls and problem resolution on simple questions · Exceptional customer situations, concerns and problems passed on to Team Leader or specialist · Reads and researches relevant materials and resources to stay current in program · May assist subscriber with emergency situation and contacting the appropriate personnel to provide the emergency services needed Essential Qualifications: · Education/Knowledge: College degree or equivalent experience. General knowledge of windows-based applications. · Experience / Skill: 2 - 5 years of customer contact experience, either face-to-face or over the telephone. Ability to demonstrate proficient selling techniques All successful candidates are required to complete a Criminal Background Check & Credit check Please apply on-line at at our web-site to Job #581642 or email your resume directly to our Recruitment Department. Minacs is an Equal Opportunity, Affirmative Action Employer We thank all applicants however, only those under consideration will be notified.

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