Site Search

CARA - Service Desk Analyst - Restaurant Operations Support Team

Location:	Scarborough, Toronto, Ontario, Canada
Job Type:	Part-time
Posted:	30th Nov -0001
Closing Date:	8th Dec 2011
Posted By:	Cara Operations Limited
Details:
CARA - Service Desk Analyst - Restaurant Operations Support Team CARA Operations Ltd owns and operates some of Canada's favourite Restaurants including Milestones, Kelsey's, Montana's, Swiss Chalet and Harvey's. Gen 5 Networks is a subdivision of Cara Operations Limited. Gen 5 Networks provides IT Technical, Facilities, and Customer Service support to Cara branded Franchisee and Corporate restaurants across Canada. We are currently looking for Service Desk Analysts for our Restaurant Operations Support Team, located in Scarborough, Ontario. Overview: The Service Desk Analyst Level 1 will be part of the Cara IT Service Desk team and will work closely with Restaurant Operations to provide support to their Back of the House computer and POS systems, phone/internet connectivity, and Back Office Software. The Cara Service Desk team is operational 24 hours a day, 7 days a week and 364 days a year. The candidate will be required to work rotating shifts as part of the Service Desk team. The Cara Service Desk Analyst Level 1 is the first point of contact for the Cara restaurants and as such, excellent listening and communication skills are critical. Responsibilities: •Understand & troubleshoot customer issues. Provide operational, application and technical support via the phone and dial-in capability to our Cara restaurants •Work both as a part of the IT team and closely with Restaurant Operations teams to provide accurate and timely information •Quickly become proficient with the various Cara POS, Back Office Systems and restaurant applications •Log and monitor all incoming calls via the phone and internet •Follow-up with external service providers and other IT functions until call resolution. Update customers on call status until resolution •Follow-up with customers on service satisfaction •Provide back up Support to other IT functions •Update the Cara knowledge base •Follow Cara procedures and policies •Escalate issues as necessary within IT, Operations or external vendors Requirements: •Excellent customer service and conflict resolution skills •Ability to manage multiple tasks concurrently •Ability to quickly assess and make decisions on analysis •Have experience working with Microsoft Windows 2003 or Windows XP operating system and Applications •Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals •Good typing skills •Knowledge of computer architecture and networking •A+ and Network certification is ideal •Experience with Point of Sale hardware, software, menu management support such as IBM, and Micros •Excellent communication skills, both written and verbal. •Preference will be given to applicants with the ability to communicate in French; bilingualism is a definite asset •Strong computer background with the ability to learn and master new software and to pass along this knowledge to others •Motivated to learn and grow with the organization Successful candidates will demonstrate behaviours that support Cara's culture statement. We Create Perfect Guest Experiences Because We Genuinely Cara About Our Guests. If you are interested in this position, please reply to this ad. No phone calls please. We thank all candidates for thier interest but will only be contacting those most qualified for this role for an interview.

Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest.